Home Service Agents ("we," "our," or "us") operates HomeServiceAgents.com and provides AI receptionist services for home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.
By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
Information you provide directly
- Account registration information: name, email address, phone number, and business name
- Payment information: credit card details processed securely through Stripe (we do not store card numbers)
- Business configuration: your business hours, services, FAQs, and custom greetings you configure for your AI receptionist
- Contact form submissions
Information collected automatically
- Call recordings and transcripts from calls handled by your AI receptionist (Riley)
- Call metadata: caller phone numbers, call duration, call timestamps, and call outcomes
- Usage data: pages visited, features used, and session information
- Device and browser information
Information from third parties
- Payment processing data from Stripe
- Phone call data from Twilio
- AI conversation data from ElevenLabs
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI receptionist services
- Process payments and manage your subscription
- Configure and personalize your AI receptionist based on your business settings
- Send you call summaries, notifications, and transactional emails
- Respond to customer support inquiries
- Improve our services and develop new features
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. Call Recordings and Transcripts
Our AI receptionist records and transcribes calls handled on your behalf. These recordings and transcripts are:
- Stored securely and accessible only to you and authorized Home Service Agents personnel
- Used to generate call summaries sent to you via email
- Used to improve AI performance and accuracy
- Retained for 90 days by default, after which they may be deleted
You are responsible for ensuring that your use of call recording complies with applicable federal and state laws. In some states, all parties to a call must consent to being recorded. You should consult legal counsel regarding your obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers: Stripe (payments), Twilio (phone calls), ElevenLabs (AI voice), Resend (email), Supabase (database), and Vercel (hosting) — each bound by their own privacy policies
- Legal requirements: when required by law, subpoena, or to protect our legal rights
- Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days. You may request deletion of your data at any time by contacting us at the address below.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at privacy@homeserviceagents.com.
8. Cookies
We use essential cookies to operate our service (authentication, session management). We may also use analytics cookies to understand how our service is used. You can control cookie settings through your browser, though disabling essential cookies may affect service functionality.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes take effect constitutes your acceptance of the updated policy.
11. SMS Notifications
By signing up for Home Service Agents, you consent to receive automated SMS text message notifications from HomeServiceAgents.com. These messages include call summaries, missed call alerts, and service notifications sent to the phone number you provide during registration.
- Message frequency: You will receive one SMS per inbound call handled by your AI receptionist Riley. Message frequency varies based on your call volume.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages will be sent.
- Help: Reply HELP for assistance or contact us at privacy@homeserviceagents.com.
- We will never share, sell, or rent your mobile phone number to third parties for marketing purposes.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at: